Can I change my order after it’s been placed?
We process your orders very quickly. If you find that you have made an error in your order, please notify us immediately by emailing our Customer Care team HERE. If your order has not yet been processed, we may be able to correct it. However, if the order has already processed, we will be unable to modify your order. Since orders are non-returnable please double check your order at checkout.
What’s your return and exchange policy?
No returns or exchanges are allowed. We are happy to replace any damaged or lost item but due to printing on demand, items can not be returned or exchanged, please double your order before you checkout.
Contact our Customer Care team HERE.
How should I care for my shirt?
For a long lifespan, we recommend machine washing shirts in cold water, inside-out, and line drying. If you choose to dry them, they may shrink a wee bit (even the preshrunk shirts).
Do FIRST members get discounts?
If you’re a FIRST member, we thank you. Seriously, you rock so hard. If you’re not, you’re missing out big time. As a FIRST member, you not only get access to all of Rooster Teeth’s content first, you also get 5% off all store orders by using the discount code FIRST5 at checkout.
Check out more information on Rooster Teeth Memberships Here.
How to Contact Us
If the FAQs above don’t answer your question, give us a shout. You can contact our Customer Care team HERE.